In the case of emergencies, our medical team needs to have as much information as possible regarding the medical history of the patient, as well as full details of any medication that the patient is taking.
Once the patient has been examined by the veterinary, you will be informed of the possible diagnosis as well as the analytical tests or imaging (Radiography, Ecography…) that the veterinary deems necessary.
The work of our medical team focuses on allowing you to return home safely with your pet after the visit, with a treatment plan to assure a complete recovery. But, if further tests are needed or the patient is not in condition to return home, they will need to be hospitalised in our centre. In the case that your cat or dog needs to be admitted to SURvet’s hospital, this will require the previous client acceptance of the Treatment Plan and Admission costs, which will be given to you in reception.
Our absolute priority in any emergency is the stabilisation of the patient (especially in critical situations). Subsequently, and being fully aware that in some cases the cost of surgery and treatment may be high, the client will be provided with detailed information and cost estimates for the treatment. In the case of hospitalisation, the client must provide a financial deposit based on the quote and settle the bill on a daily basis.